RETURN POLICY


We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received. 


If you wish to return your item, we must receive your request within <30 days> of the date you received your item. 


REFUNDS


Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved. 


If approved, the money will be refunded to your original method of payment within two weeks. All payment companies

are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement. 


EXCHANGES


In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item

for a new one.


Please email

 [email protected] within 30 days of receiving your product to begin the process. 


RETURN SHIPPING


After you’ve submitted a return request to [email protected], we will send you a PDF of a return shipping label. Please print it out and affix to your package. 


You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.


Makra Cacao

Makra Cacao manufactures products derived from pure cacao grown on small family farms in COLOMBIA, South America. Its value of aggregation is to exalt and guarantee the functional and nutritional properties of cacao.

For a conscious eating lifestyle, Makra cacao helps your body with health and wellness


We accept